{"id":34,"date":"2012-08-08T00:06:36","date_gmt":"2012-08-08T00:06:36","guid":{"rendered":"http:\/\/clientswebdesigns.com\/sanssouciblogs\/?p=34"},"modified":"2015-02-17T20:37:53","modified_gmt":"2015-02-17T20:37:53","slug":"tuesday-tech-tips-101-part5-ding-dong-dell-computers-still-in-the-well","status":"publish","type":"post","link":"https:\/\/clientswebdesigns.com\/sanssouciblogs\/tuesday-tech-tips-101-part5-ding-dong-dell-computers-still-in-the-well\/","title":{"rendered":"Tuesday Tech Tips 101: Part5: Ding Dong Dell, Computer’s still in the well"},"content":{"rendered":"

\"\"<\/a>Dear Friends,
\nIt is Sunday night, the 19th of February, 2012<\/p>\n

I am continuing to write about my ding-dong-Dell journey; I thought that by now my computer life would be in order, but alas, it seems to be stuck in a technology wasteland.
\nLet me fill you in on what happened on Friday, the 17th.<\/p>\n

I received a call in the afternoon from a Dell technician. He had received the hard drive that was to replace the one in the 14″ computer. This is the first of two that I received to replace the previous duds and it was unclear how to modulate the volume; the assigned keys appeared not to be working. I had called tech support and spent four hours or more on the phone trying a million fixes with the technician to no avail. She told me we’d have to reinstall the operating system. I tried doing it myself as we were out of time, but the driver installation was more than I could handle.<\/p>\n

Then I found out from a technician at headquarters that this is easily remedied by pressing the function key along with the assigned key. It was that simple.<\/p>\n

She tried to assist me in the driver installation but it was daunting for us both–error messages kept popping up. The solution was to send me a preloaded hard drive and a tech would come to the house to install it.<\/p>\n

So when the technician called Friday to do the install I had two problems! In the meantime, the 15″ computer that had initially been working, strangely froze and displayed a black screen asking for a missing file in order to boot up.<\/p>\n

I had double trouble. So what else is new??<\/p>\n

I also receive a call from a top technician in Texas who had helped me with many previous issues a couple of years ago and he was intent on solving all the problems.<\/p>\n

He decided to dispatch another preloaded hard drive for the 15″.<\/p>\n

The technician who came to my home was supposed to solve at least one problem. He removed the hard drive and installed a new one. He told me the computer needed to run to set up. It should have taken about an hour.<\/p>\n

It ran for hours on Friday and Saturday. I had to shut it down. I don’t understand: if the necessary info was preinstalled on the computer, why couldn’t I just boot it up and see a normal screen?<\/p>\n

The new hard drive was supposed to have at least given one of the problem computers a state of functionality for the weekend. Nope.
\nBack to square one. There was no technician to monitor the installation and I was left on my own.<\/p>\n

I am about to update the top technician at Dell. I can hear him crashing into the ceiling now…
\nYou can now go on to part 6, yes part 6 continues here.<\/p>\n

And to see where it all begins, please visit
\nhere. Bring tissues.<\/p>\n","protected":false},"excerpt":{"rendered":"

Dear Friends, It is Sunday night, the 19th of February, 2012 I am continuing to write about my ding-dong-Dell journey; I thought that by now my computer life would be in order, but alas, it seems to be stuck in a technology wasteland. Let me fill you in on what happened on Friday, the 17th. I received a call in the afternoon from a Dell technician. He had received the hard drive that was to replace the one in the 14″ computer. This is the first of two that I received to replace the previous duds and it was unclear …<\/span> Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":74,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-34","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/clientswebdesigns.com\/sanssouciblogs\/wp-json\/wp\/v2\/posts\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clientswebdesigns.com\/sanssouciblogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clientswebdesigns.com\/sanssouciblogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clientswebdesigns.com\/sanssouciblogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clientswebdesigns.com\/sanssouciblogs\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":8,"href":"https:\/\/clientswebdesigns.com\/sanssouciblogs\/wp-json\/wp\/v2\/posts\/34\/revisions"}],"predecessor-version":[{"id":253,"href":"https:\/\/clientswebdesigns.com\/sanssouciblogs\/wp-json\/wp\/v2\/posts\/34\/revisions\/253"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/clientswebdesigns.com\/sanssouciblogs\/wp-json\/wp\/v2\/media\/74"}],"wp:attachment":[{"href":"https:\/\/clientswebdesigns.com\/sanssouciblogs\/wp-json\/wp\/v2\/media?parent=34"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clientswebdesigns.com\/sanssouciblogs\/wp-json\/wp\/v2\/categories?post=34"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clientswebdesigns.com\/sanssouciblogs\/wp-json\/wp\/v2\/tags?post=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}